PRIVACY POLICY — Lorvenze
This privacy policy is valid from February 2026.
Lorvenze, a private legal entity, headquartered in Lajeado-RS, registered under CNPJ/MF nº 26349965000188 ("Merchant" or "we") takes your privacy seriously and is committed to the security and protection of data of all its customers, partners, suppliers, and users ("Users" or "you") of the website www.lorvenze.com and any other website, store, or application operated by the Merchant (hereinafter simply referred to as "Store").
This Privacy Policy ("Privacy Policy") is intended to inform you about how we use and disclose information collected during your visits to our Store and in the messages we exchange with you ("Communications").
BY ACCESSING THE STORE, SENDING COMMUNICATIONS, OR PROVIDING ANY TYPE OF PERSONAL DATA, YOU DECLARE THAT YOU ARE AWARE OF AND AGREE TO THIS PRIVACY POLICY, WHICH DESCRIBES THE PURPOSES AND METHODS OF PROCESSING YOUR PERSONAL DATA THAT YOU MAKE AVAILABLE IN THE STORE.
This Privacy Policy provides an overview of our privacy practices and the choices you may make, as well as the rights you may exercise regarding the Personal Data processed by us. If you have any questions about the use of Personal Data, please contact [email protected].
Furthermore, this Privacy Policy does not apply to any third-party applications, products, services, websites, or social media features that may be offered or accessed through the Store. Accessing such links will cause you to leave the Store and may result in the collection or sharing of information about you by third parties. We do not control, endorse, or make any representations about those third-party websites or their privacy practices, which may differ from ours. We recommend that you review the privacy policy of any website with which you interact before allowing the collection and use of your Personal Data.
If you send us Personal Data relating to other individuals, you declare that you have the authority to do so and that you have obtained the necessary consent to authorize the use of such information under the terms of this Privacy Policy.
Definitions
For the purposes of this Privacy Policy:
"Personal Data" means any information that, directly or indirectly, identifies or may identify a natural person, such as name, CPF, date of birth, IP address, among others.
"Sensitive Personal Data" means any information that reveals, in relation to a natural person, racial or ethnic origin, religious belief, political opinion, membership of a trade union or organization of a religious, philosophical, or political nature, data relating to health or sexual life, or genetic or biometric data.
"Processing of Personal Data" means any operation performed in the context of Personal Data, by automated or non-automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure, or destruction. Any other operation provided for under applicable legislation is also considered Processing of Personal Data.
"Data Protection Laws" means all legal provisions regulating the Processing of Personal Data, including, but not limited to, Law nº 13.709/18, the General Personal Data Protection Law ("LGPD").
Use of Personal Data
We collect and use Personal Data to manage your relationship with us and to better serve you when you are purchasing products and/or services in the Store, personalizing and improving your experience. Examples of how we use the data include:
Enabling you to purchase products and/or services in the Store; confirming or correcting the information we hold about you; sending you information we believe may be of interest to you; personalizing your experience using the Store; personalizing the delivery of advertising to you based on your interest in our Store; and contacting you via a phone number and/or email address provided. We may contact you in person, by voice message, through automatic dialing equipment, by text message (SMS), by email, or by any other means of communication your device is capable of receiving, in accordance with the law and for reasonable commercial purposes.
In addition, the Personal Data provided may also be used in a manner we deem necessary or appropriate: (a) in accordance with Data Protection Laws; (b) to comply with judicial process requirements; (c) to comply with court decisions, regulatory decisions, or decisions of competent authorities, including authorities outside the country of residence; (d) to protect our operations; (e) to protect our rights, privacy, and security or those of yours or third parties; (f) to detect and prevent fraud; (g) to enable us to use available remedies or limit damages we may suffer; (h) in other ways permitted by law.
OUR STORE IS NOT INTENDED FOR PERSONS UNDER 18 (EIGHTEEN) YEARS OF AGE AND WE ASK THAT SUCH PERSONS DO NOT PROVIDE US WITH ANY PERSONAL DATA.
Non-provision of Personal Data
You are not required to share the Personal Data we request; however, if you choose not to share it, in some cases we may not be able to provide you with full access to the Store, certain specialized features, or the necessary assistance, or to arrange delivery of the product or provision of the service you have contracted.
Data Collected
The general public may browse the Store without any registration or submission of Personal Data. However, some of the Store's features may depend on registration and the submission of Personal Data, such as completing a purchase/service agreement and/or enabling delivery of the product/provision of the service by us.
When contacting the Store, we may collect:
Contact data: first name, last name, phone number, city, state, and email address; and information you submit via form (questions, complaints, suggestions, feedback, compliments, etc.).
During general browsing of the Store, we may collect:
Location data when you access the Store; preferences and information about your interests in relation to products/services; browsing data on the Store, including information about your visits and activities, the content with which you interact, browser and device information, IP address, location, and the website from which you arrived; anonymous or aggregated data about Store usage; and other information that does not specifically reveal your identity.
Unless you inform us through a free-form field, we do not collect Sensitive Personal Data.
Sharing of Personal Data with Third Parties
We may share your Personal Data with partner companies you select; with service providers or partners to manage aspects of our business operations, who may be located in the United States, Argentina, Brazil, or other global locations; with third parties to help us manage the Store; and with third parties in the event of any reorganization, merger, sale, joint venture, assignment, transmission, or transfer of all or part of our company, assets, or capital.
International Data Transfers
Personal Data and other information collected by us may be transferred to or accessed by entities belonging to the corporate group of our partner companies worldwide, in accordance with this Privacy Policy.
Automatic Collection of Personal Data
When you visit the Store, it may store or retrieve information in your browser, in the form of cookies and other similar technologies. This information may relate to you, your preferences, or your device, and is used primarily to ensure the Store functions as you expect.
In accordance with this Privacy Policy, we and our third-party service providers may collect your Personal Data in various ways, including:
Through your browser or device, to ensure the Store functions properly; through the use of cookies, to personalize your experience and direct advertising according to your interests — if you do not wish your information to be collected through cookies, you can configure them in the "options" or "preferences" menu of your browser; and through the use of pixel tags and other similar technologies, to track user actions and measure the success of our marketing campaigns.
We may engage behavioral advertising companies to obtain reports on Store advertisements across the internet. To do so, these companies use cookies, pixel tags, and other technologies. We are not responsible for pixel tags, cookies, and other similar technologies used by third parties.
User Rights
You may, at any time, request: (i) confirmation that your Personal Data is being processed; (ii) access to your Personal Data; (iii) corrections to incomplete, inaccurate, or outdated data; (iv) anonymization, blocking, or deletion of unnecessary, excessive, or unlawfully processed data; (v) portability of Personal Data to another service provider; (vi) deletion of Personal Data processed with your consent; (vii) information about the entities with which your Personal Data has been shared; (viii) information about the possibility of withholding consent and the consequences of doing so; and (ix) withdrawal of consent.
Your requests will be handled with special care so that we can ensure the effectiveness of your rights. You may be asked to prove your identity to ensure that Personal Data is only shared with its rightful holder.
Security of Personal Data
We seek to adopt the technical and organizational measures prescribed by Data Protection Laws to protect Personal Data within our organization. Unfortunately, no data transmission or storage system is guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.
Hyperlinks to Other Websites and Social Networks
The Store may, from time to time, contain hyperlinks that will redirect you to the websites of our partners, advertisers, suppliers, etc. Please note that each website has its own privacy practices and that we are not responsible for those policies. We are not responsible for the collection, use, and disclosure policies and practices of other organizations such as Facebook, Apple, Google, or Microsoft.
Updates to this Privacy Policy
If we modify our Privacy Policy, we will publish the new text on the Store with the updated revision date. We may amend this Privacy Policy at any time. We are committed to not processing your Personal Data in a manner inconsistent with the purposes described above.
Your continued use of the Store after any changes means that you have accepted the revised Privacy Policy. If, after reading the revised version, you do not agree with its terms, please discontinue your access to the Store.
Personal Data Processing Officer
If you wish to exercise any of the rights set out in this Privacy Policy and/or under Data Protection Laws, or to resolve any questions related to the Processing of your Personal Data, please contact us at [email protected].
